Term of Service
Last Updated: September 2026
Welcome to our platform. By purchasing our professional consulting, mentoring, or coaching services via this website, our checkout pages, or our direct Stripe payment links, you explicitly agree to be bound by the following Terms of Service.
Please read them carefully before completing your payment.
1. Business Identity & Tax Status
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Service Provider: All services are rendered by Helena Papež s.p., a registered business entity operating under the laws of Slovenia, Europe.
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Registered Address: Žlebej 1a, 8000 Novo mesto, Slovenia.
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VAT/Tax Status: We operate as a small, non-VAT registered business entity. Value Added Tax (VAT/DDV) is not charged to your invoice in accordance with Paragraph 1 of Article 94 of the Slovenian Value Added Tax Act (ZDDV-1). The price displayed at checkout is the total final price.
2. Nature of Service & B2B Intended Audience
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Business-to-Business (B2B): Our consulting, mentoring, and coaching programs are strictly professional development services designed for business owners, self-employed professionals, and corporate entities.
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Commercial Purpose: By completing your purchase, you explicitly warrant that you are acquiring these services for professional, business, or commercial advancement purposes, and not as a traditional private consumer.
3. Execution of Services & Onboarding
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Program Onboarding: Depending on the specific offer you purchase, your onboarding process may vary.
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Welcome Packages: Digital welcome packages are included only for specific, designated programs (such as HOLY WORTH and GENIUS CODES). If a welcome package is explicitly advertised on the website for your specific program, it will be delivered digitally to you after successful payment.
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Contracts for Long-Term Programs: If you are signing up for a long-term or multi-month program, a comprehensive contract/agreement will be issued to you electronically after your payment in full, first payment, or monthly payment is successfully processed. This agreement must be signed by you to officially begin our sessions.
4. Fees, Billing, and Refund Policy
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Stripe Secure Payments: All payments are processed securely via Stripe. You authorize Stripe to charge your designated credit card or payment method for the agreed-upon amount.
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Refund Policy: Due to the highly customized, digital, and resource-intensive nature of high-ticket professional coaching and consulting, all sales are final. We do not offer voluntary refunds or money-back guarantees once a billing cycle has been processed via Stripe. Any exceptional refund considerations for long-term programs are governed strictly by your signed program contract.
5. Disclaimer of Outcomes
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No Guarantees: While our frameworks are designed to accelerate business and personal growth, your success depends entirely on your own implementation, effort, and market variables. We do not make any guarantees regarding specific revenue figures, business outcomes, or financial projections.
6. Governing Law & Dispute Resolution
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Jurisdiction: These Terms of Service, your payment through Stripe, and our overall business relationship are governed exclusively by the laws of Slovenia, Europe.
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Venue: Any legal disputes or claims arising from or related to these terms that cannot be resolved amicably will be settled under the exclusive jurisdiction of the competent courts in Slovenia.
Privacy Policy
This Privacy Policy outlines how Helena Papež s.p. (referred to as "we," "us," or "our") collects, uses, and safeguards your personal information when you visit our website https://www.helenapapez.net (the "Site") and engage with our coaching, mentoring, and HeartHealing services (the “Services”). We are dedicated to protecting your privacy and ensuring that your personal information is managed responsibly.
1. Information We Collect
We may collect the following types of personal information:
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Personal Identification Information: This includes your name, email address, phone number, and any other information you voluntarily provide when filling out forms, signing up for newsletters, or interacting with our Services.
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Sensitive Information: If you disclose any health-related information or past traumas in relation to our Services, this will be treated as sensitive information and handled with heightened confidentiality.
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Payment Information: When you make a purchase, we may collect billing and payment details, which may be processed through a third-party service provider.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide, manage, and enhance our Services.
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To communicate with you regarding your inquiries or appointments and to provide customer support.
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To send you newsletters, promotional materials, or other information that may interest you (you may opt-out at any time).
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To process payments for Services rendered.
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To comply with legal obligations and protect our rights.
3. Disclosure of Your Information
We do not sell, trade, or transfer your personal information to outside parties except under the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site and delivering our Services, provided they agree to maintain confidentiality.
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Legal Compliance: We may disclose your information when required by law or to protect our rights, your safety, or the safety of others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures may include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the Internet or electronic storage is entirely secure.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
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The right to access the personal information we hold about you.
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The right to request correction of any inaccuracies in your data.
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The right to request deletion of your personal information, subject to certain legal exceptions.
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The right to opt out of marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
6. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Changes will take effect immediately upon posting on our Site. We encourage you to review this Policy regularly to stay informed about how we are protecting your information.
Cookies Policy
Last updated: Sept 2026
This Cookie Policy outlines how Helena Papež s.p. (referred to as "we," "us," or "our") utilizes cookies and similar technologies on our website (https://www.helenapapez.net) to enhance your user experience and improve our services. This policy applies to clients in Slovenia and worldwide.
1. What are Cookies?
Cookies are small data files stored on your computer or mobile device that track your navigation across a website. They enable the site to offer personalized options on subsequent visits based on information collected during previous interactions. Cookies are widely used to enhance website functionality and provide valuable insights to site owners. They also play a significant role in analyzing traffic and supporting advertising and marketing efforts.
2. Cookie Use and Management
Cookies are employed by nearly all websites and are safe for your system. If you wish to review or change the types of cookies you accept, you can typically do this through your browser settings. You can block cookies at any time by enabling the setting that prevents the acceptance of all or some cookies. However, please be aware that blocking all cookies (including essential ones) may restrict your access to certain features or parts of our site.
3. How We Use Cookies?
We use cookies to monitor and analyze your usage of our website. This data helps us understand your interactions with the site and identify behavioral patterns, allowing us to enhance our website and tailor our products and services to better meet your needs.
Cookies can be categorized as follows:
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Session Cookies: Temporary files stored on your device only during your web session. They are deleted automatically when you close your browser and typically hold an anonymous session ID, enabling you to navigate the site without needing to log in on every page. They do not collect personal data.
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Persistent Cookies: Files saved on your device that remain after you close your browser. These cookies can be accessed by the website that created them during your next visit. We use persistent cookies for Google Analytics.
Cookies can also be classified into:
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Strictly Necessary Cookies: Essential for the effective operation of the website, such as during purchases. These cookies cannot be disabled as they are crucial for certain services to function. They do not collect information for marketing purposes or track your internet activity.
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Performance Cookies: This allows us to assess and enhance the website's performance by counting visits, identifying traffic sources, and determining which areas of the site are most popular.
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Functionality Cookies: Enable our website to remember your preferences and provide additional features. For example, they may allow us to send you news or updates related to the services you use or facilitate specific requests like viewing a video or commenting on a blog. The information collected by these cookies is typically anonymized.
4. Data Retention:
We retain cookie data for varying periods depending on the cookie's purpose. Essential cookies are typically active during your session and are deleted upon closing your browser. Analytics cookies may persist for longer periods as defined by the services we utilize.
5. Updates to this Policy:
We may update this Cookies Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us:
If you have any questions regarding your billing, invoicing, or these terms, please contact us directly at:
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Business Entity: Helena Papež s.p.
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Mailing Address: Žlebej 1a, 8000 Novo mesto, Slovenia
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Email Contact: helenapapez@icloud.com